Privacy Policy
How we collect, use, and protect your personal information.
1. Information We Collect
We collect the following types of information:
- Personal information: Name, email address, phone number, company name when you submit enquiries through our website.
- Usage data: Information about how you use our website, including IP address, browser type, and pages visited.
- Cookies: Small data files stored on your device to enhance your browsing experience.
2. How We Use Your Information
We use your information to:
- Process and respond to your service enquiries
- Provide generator maintenance and repair services
- Improve our website and services
- Comply with legal obligations
- Send service-related communications (not marketing)
3. Legal Basis for Processing
We process your personal data under GDPR based on:
- Contract performance: To provide services you've requested
- Legitimate interests: To improve our business and services
- Consent: When you explicitly agree to data processing
4. Data Sharing
We do not sell your personal data. We may share your information with:
- Service providers who help us operate our business
- Legal authorities when required by law
- Partners involved in delivering our services
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction.
6. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
7. Contact Us
For data protection enquiries, contact us at:
Email: enquiries@powernorthwest.co.uk
Phone: 07764 897744
8. Updates to This Policy
We may update this privacy policy from time to time. The latest version will always be available on this page.
Last updated: June 2026